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Blink 3 of 8 - The 5 AM Club
by Robin Sharma
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All In summary
Mike Michalowicz
How Great Leaders Build Unstoppable Teams
17 mins
Table of Contents
All In
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Key idea 1 of 5
The high cost of bad hires
When Sabine first sat down for the interview with Janet, things had already become desperate. During three years of solid growth in their regional B2B marketing company, Sabine and her partner had established a popular and successful firm with a diverse client base. There were now not enough hours in the day for two people to grow the business and successfully manage their current accounts. So, they launched a search with their team’s capacity already stretched to its limits.
Without time to really prepare, Sabine scanned through Janet’s resume – noting several years of client support in a larger B2B marketing firm. She was on time for the interview and looked polished and professional. She answered Sabine’s questions, without a lot of detail, sure, but nonetheless seemed friendly enough.
It wasn’t difficult for Sabine to imagine Janet diving straight into customer support, and that’s exactly what stressed-out Sabine really needed. Someone who could step in and function autonomously to keep clients happy. After a mere fifteen minutes of back-and-forth conversation, Janet seemed a perfect fit, and Sabine felt enormous relief hiring her.
That relief lasted for just a short time, however. Sabine’s confidence in Janet’s abilities meant that on her very first morning, Janet was handed a list of clients who were desperate for support and sent right back out the door. Burnt out from customer service, Sabine couldn’t wait to turn her full attention to growing their business – and she did.
But that meant that when Janet called in asking simple questions about account histories, client briefings, or even just passwords for analytic accounts, Sabine was slow to respond. She told herself that Janet would figure it out on her own just like she had. Over time, Janet stopped calling in, and didn’t ask for any more help.
Signs of trouble surfaced. Clients began calling about Janet missing or rescheduling appointments, and Janet started to dodge Sabine’s calls instead. Clients seemed to view the business line as a means to contact Janet now, who was the only one who knew their programs, needs, or even passwords.
Even that didn’t alert Sabine fully to the dire situation until Janet left a message one Saturday evening saying she’d be taking some time off. There’d been a death in the family, and she was headed home for the funeral. Sabine offered both genuine condolences and encouragement to put work out of her mind and be with family.
When a client called to ask why Janet had said she’d be away at a funeral, but was posting from a bachelorette party in Vegas to her Instagram reel instead, Sabine saw red. How could a team member behave this way?
But instead of stopping at the anger, Sabine took a long, hard look at her own expectations and behavior beginning with Janet’s interview. Taking stock helped her identify a host of pitfalls she’d unwittingly fallen into, and even better, gave her the wisdom to change her ways.
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What is All In about?
All In (2024) argues that to build highly effective teams, great leaders must invest time and effort into recruiting people for potential rather than credentials, and fostering a sense of ownership and community in everyone.
All In Review
All In (2021) by Mike Michalowicz is a book that explores the mindset and strategies needed to succeed in business. Here's why this book is worth reading:
- It offers practical advice on how to overcome challenges and achieve success by fully committing to your business.
- The book presents real-life stories and examples that illustrate the concepts, making it relatable and applicable to various industries.
- With its engaging writing style and valuable insights, it keeps readers hooked from start to finish, making it anything but boring.
Who should read All In?
- Aspiring managers learning how to recruit and motivate others
- Team leaders looking to improve engagement and productivity
- Anyone focused on the recruitment, retention, and development of great teams
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All In FAQs
What is the main message of All In?
The main message of All In is about creating lasting success in business and life by fully committing to your goals.
How long does it take to read All In?
The estimated reading time for All In is several hours. You can read the Blinkist summary in just 15 minutes.
Is All In a good book? Is it worth reading?
All In is worth reading because it provides valuable insights and strategies to help you achieve success in your endeavors.
Who is the author of All In?
The author of All In is Mike Michalowicz.
What to read after All In?
If you're wondering what to read next after All In, here are some recommendations we suggest:
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- The Work of Art in the Age of Mechanical Reproduction by Walter Benjamin
- How Highly Effective People Speak by Peter Andrei
- Do Hard Things by Steve Magness
- Just the Good Stuff by Jim VandeHei
- Doing Good Better by William MacAskill
- Glad We Met by Steven G. Rogelberg